HOW MUCH IS A CASE?

Let's get one thing straight - our ice cream is anything but ordinary. It's the crème de la crème of frozen confections, crafted from the finest hand-picked, farm-fresh ingredients, baked to perfection in small batches. And we don't stop there. Each luxurious spoonful is delivered in a bespoke, high-end box, complete with our signature spoon and a hint of mystery that will leave you craving more. So when it comes to quality, we spare no expense. Our ice cream is worth every penny and then some.

HOW CAN I TRACK MY ORDER?

We don't leave any loose ends. Once your order is shipped, we'll send you a classified email notification complete with a tracking number. Our team works diligently on Mondays and Tuesdays to ensure your order is shipped with precision. If you don't receive an email from us, don't hesitate to get in touch at info@coldcaseicecream.com - we'll help you track down your order faster than you can say 'case closed'.

WHAT IF I WON'T BE HOME WHEN IT IS SCHEDULED TO ARRIVE?

By ordering you accept the fact that this is a highly perishable item, arriving in a general timeframe. Unfortunately, carriers never guarantee times of delivery. So, try to be home, or make sure someone is so you can get those pints in the freezer!

HOW DO YOU SHIP ICE CREAM?

We don't mess around with our frozen goods - we give them the VIP treatment, packing them in an insulated shipping box with enough dry ice to keep them colder than the hearts of the most devious of criminals. At a frigid -109.3°F, these frozen culprits are ready to be delivered in perfect condition. .

MINE DIDN'T HAVE DRY ICE

We ship every package in an insulated box with dry ice - but unlike regular ice, dry ice doesn't melt into a liquid as it warms up. Instead, it converts directly back into its gaseous form in a process known as sublimation.

WHERE DO YOU SHIP?

We ship to the lower 48 states of the U.S. and keep our eyes peeled for any suspicious activity beyond our borders. We may not be international detectives yet, but we're always on the lookout for new leads.

All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER AFTER IT'S PLACED?

We ship on Tuesdays. So, depending on the day of your order, you can expect your ice cream to arrive within 1-3 days of the following Tuesday. There are no returns, refunds, or cancellations allowed on any orders that have shipped or have entered into fulfillment.

MY ICE CREAM ARRIVED MELTED, WHAT DO I DO?

We offer a “Melt Free Guarantee”. On the off chance your ice cream is delayed and arrives melted, take a picture within 24-hours of arrival and send it to info@colcaseicecream.com. We will send you a replacement for free.

HOW DO I ORDER A CASE?

Simply head to our homepage or hit the link in our IG bio, add your favorite flavor to your cart, and voila - your escape plan is in motion. Before you know it, our high-end box of frozen indulgence will be delivered right to your doorstep within the week. *PRO TIP* : sign up for our email list and you'll get exclusive access to future flavor drops, giveaways, and a world of sweet perks that will leave your taste buds begging for more.

WHEN WILL THERE BE NEW FLAVORS?

Curious about what we've got planned? Sign up for our email list to find out, but keep in mind - snitches get stitches. Hint: it's coming sooner than you think.

CAN I ADD A GIFT MESSAGE?

Whether you're sending a heartfelt "Happy Birthday!" to your Aunt who's been slipping you crisp $20 bills for 28 years straight, or bidding farewell to that pesky coworker who landed a job on the other side of the country, we've got you covered. After you place your order, send an email to info@coldcaseicecream.com with your message and we’ll get it slipped into their case. We know a guy.

CAN I CHOOSE MY FLAVORS?

Our flavors are unlike any you’ll find ANYWHERE. We have created a box where you can choose your own flavors - the "Build your Case" box. For the Premium case, we give our award winning confectioners creative liberty in curating the Premium box. At this time, you are not able to pick your own flavors for the premium box.

WHAT DO I GET WITH MY SUBSCRIPTION?

You can choose to subscribe to our "Build your Case" box or our "Premium Case". With the "Build your Case" Subscription, you are able to choose your flavors every month. For the "Premium Case" subscription, you will receive the same flavors monthly for a quarter until our next flavors are released the following quarter.

* Wanting to change the flavors in your subscription, skip a month, or change the frequency? Reach out to us at info@coldcaseicecream.com and we will get you taken care of!

I HAVE A NUT ALLERGY, CAN I STILL EAT YOUR ICE CREAM?

We make all our ice cream in an open kitchen on shared equipment. All of which process wheat, dairy, eggs, soy, peanuts, and tree nuts. While we do our best to prevent cross contamination, we cannot completely eliminate the risk. We take allergies and safety seriously, so we want to be transparent. If you have any additional thoughts or questions, please consult your doctor.

WHAT'S YOUR RETURN/EXCHANGE POLICY?

Due to the perishable nature of our ice cream, we do not accept returns or exchanges. If you have experienced issues with your order, please reach out to info@coldcaseicecream.com and we’ll do our best to help!

CAN I PURCHASE MULTIPLE BOXES FOR CORPORATE GIFTING?

Yes! It’s possibly the easiest yet most thoughtful gift you could give vendors, contractors, clients, or a whole customer service team. (Let’s face it, they are the backbone of this economy) If you’re looking to place an order of 5 or more, head here, fill out the form, and our team will get back to you!.

HAVE OTHER QUESTIONS/FEEDBACK?

As a startup, we need/appreciate any and all feedback. Feel free to reach out to info@coldcaseicecream.com and tell us what you think!